Frequently Asked Questions
What does SugarCookieStore.com do?
From our Colorado bakery, we print full-color imagery onto delicious, handmade sugar cookies and ship them directly to your door.
What are the ingredients?
We use only the best ingredients for our products.
- Cookies (gluten-full): sugar, butter, flour, salt, clear vanilla, cornstarch
- Cookies (gluten-free) *Available upon request*: Gluten-free flour (White rice flour, Brown rice flour, potato flour, potato starch, xantham gum, pectin, tapioca starch), butter, sugar, vanilla, salt, and cornstarch.
- Royal Icing: Meringue powder, cream of tartar, corn syrup, powdered sugar, vanilla
What is the price for cookies?
Cookies start at $54 per dozen. We do offer quantity discounts. Please head to the ORDERING page to see the price breakdown.
Can I order amounts other than in dozens?
You can order in single cookies after the first three dozen cookies. So, if you want 15 cookies, you can only order one dozen or two dozen. If you need 50 cookies, you can order 50 because it is more than three dozen. If you have an order like this, please email us at email@example.com
I am having troubles uploading my images to my order. What do I do?
You can place the order without the image. Once you get the email confirming your order, you can just respond to that email and attach your image/s to the email.
Do you make gluten-free items?
We do make gluten free items upon request. Please note, we are not a gluten free kitchen, so contamination can occur.
If you want to order gluten free, please email us at firstname.lastname@example.org
Are your gluten-free cookies prepared in a gluten-free kitchen?
Although the cookies are prepared with gluten-free ingredients, they are prepared in a bakery that is not specifically gluten-free. We follow proper separation procedures when preparing a gluten-free order; however, we always recommend that if there is an allergy concern, please order at your own risk.
if you need gluten-free offerings, email us at email@example.com
If I have a large order, can I be invoiced?
You can send an email request to firstname.lastname@example.org . We will help put an order together for you.
Can cookies with my logo be sent to a list of my customers?
Absolutely. Please email us if you have multiple addresses to ship to. We can take a spreadsheet of addresses and ensure your logo cookies are sent to all your customers.
You can also head directly to our Cookie ordering page.
Can I upload my images/logos?
YES! You may upload your own on our website when you place an order.
You can use any photo, business logo, painting… anything you can come up with. We will print in full, vibrant colors onto sets of our sugar cookies.
How many images/designs can be uploaded per dozen?
Limit 3 images per dozen on our website via our file upload option. If you need a customized order, please reach out to us at email@example.com
What can’t I put on cookies?
Any copyrighted imagery, imagery that would constitute hate speech, or imagery promoting violence. We try to give our customers the freedom to make their cookies their own however we reserve the right to NOT fulfill an order if the imagery goes against our policies.
Do you ship your cookies?
Yes, we do. We currently ship to any of the 48 contiguous US states.
What is your shipping turnaround time?
We always strive for a 1-2 business days turnaround from placing your order to shipping.
How long do the cookies last?
For the freshest experience, we recommend consuming the cookies within five to seven days of receiving the order, although they usually last longer.
Do you have discounts?
We offer quantity discounts. Please see our Ordering page to see the breakdown of cost.
We also offer discounts to nonprofits, so please email us if you want more information on those.
Do you accept tax exemptions?
Yes, as long as you provide us with your tax exemption number, we will most definitely honor it. Just email us at firstname.lastname@example.org to place an order.
Do you have a Cancellation, Changes, and or Returns policy?
We sure do! Please follow this link. Returns Information